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Terms of Service
Welcome to TRAVELLO (hereinafter referred to as “the Website”). Before using the Website and its services, please read the following Terms of Service (hereinafter referred to as “Terms”) carefully. By accessing or using the Website, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using the Website.
1. Definitions
“The Website” refers to the online platform and services provided by TRAVELLO.
“Services” refers to all content, products, information, features, and services offered on the Website, including but not limited to booking travel products, inquiries, and customer support.
“User” refers to any individual or entity who accesses, browses, or uses the Website.
2. User Eligibility
By using the Website, you confirm that you are of legal age and have the capacity to enter into a valid contract with TRAVELLO. If you are under 18 years of age, you may only use the Website with the consent of your parents or guardians.
3. Travel Products and Pricing
All travel-related products on the Website, including travel packages, accessories, tickets, and other services, are offered by TRAVELLO. We aim to provide accurate descriptions and pricing information for all travel products. However, prices and availability may change without prior notice.
Pricing: The prices displayed on the Website are inclusive of all applicable taxes unless otherwise stated. Any additional costs, such as customs duties or local taxes, are the responsibility of the customer.
Special Offers: Promotions or discounts on travel products may apply as part of a limited-time offer. These offers are subject to terms and conditions.
4. Shipping and Delivery
Shipping Time: Orders are processed and shipped within 7-10 business days after receiving the order.
Shipping Methods: We offer a variety of shipping options, depending on your location. Delivery times may vary depending on the destination, shipping carrier, and other external factors.
International Shipping: For international orders, please note that additional customs duties, import taxes, or other charges may apply. These fees are the responsibility of the recipient.
Tracking: Once your order is shipped, we will provide you with tracking information to monitor the delivery status.
5. Payment Methods
We accept a variety of payment methods on the Website, including credit cards, debit cards, PayPal, and other secure online payment systems. All payments are processed using encrypted technology to ensure the safety of your financial data.
6. Cancellations, Modifications, and Refunds
Cancellations: If you wish to cancel your booking or travel product purchase, you must contact us within 48 hours of placing your order. Cancellations made after this period may be subject to cancellation fees.
Modifications: Modifications to travel bookings are subject to availability and may incur additional fees. We recommend contacting us as soon as possible to request changes.
Refunds: If your travel product is unavailable, we will provide a full refund. If the cancellation or modification is due to customer request, we will review the request on a case-by-case basis to determine eligibility for a refund. Refunds will be processed within 7-10 business days.
7. User Responsibilities
By using our Website, you agree to:
Provide accurate, current, and complete information when making a purchase or booking.
Safeguard your account details and be responsible for all activities under your account.
Comply with all applicable local laws and regulations when using our services.
Not engage in any unlawful or fraudulent activities, including but not limited to identity theft, spreading malware, or infringing upon intellectual property rights.
8. Intellectual Property
All content on the Website, including text, images, videos, trademarks, and logos, is the intellectual property of TRAVELLO or its licensors. Users are prohibited from copying, modifying, distributing, or reproducing any content without explicit authorization.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information. The personal data you provide will be used in accordance with our Privacy Policy
10. Contact Information
If you have any questions, concerns, or need further assistance, feel free to contact us via email at:
Email: [email protected]
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8)
11. Changes to Terms of Service
We reserve the right to update or change these Terms at any time. The updated version of the Terms will be posted on the Website and will take effect immediately. Please review these Terms regularly to stay informed about any changes.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the People’s Republic of China. In the event of a dispute, both parties should attempt to resolve it through amicable negotiations. If a resolution cannot be reached, the dispute may be submitted to the competent courts located at TRAVELLO's registered address.
Thank you for choosing TRAVELLO. We hope you enjoy your travels and shopping experience with us!
