Return Policy

At TRAVELLO, we strive to ensure you have a great experience with our travel products. If for any reason you are not completely satisfied with your purchase, please read our Return Policy below for clear instructions on how to return your items.

1. Return Timeframe

• You can request a return within 3-7 days from the date you receive your order.

• All return requests must be submitted within this timeframe to be eligible for a return.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The product must be in new, unused condition with all original packaging, tags, and accessories intact.

• The product must not be damaged, worn, or altered in any way.

• The return must include a proof of purchase (order number, receipt, or order confirmation email).

3. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or damaged after delivery.

• Items that are personalized, customized, or have been opened from their original packaging.

• Any products not purchased through TRAVELLO.

4. How to Initiate a Return

To start a return, please contact our customer service team at [email protected] within the 3-7 day return window. Include your order number and the reason for your return. Our team will provide you with a return authorization and instructions on how to proceed.

5. Return Shipping Costs

• The customer is responsible for the return shipping fees, except in cases where the product is defective or incorrect.

• If the product is returned due to our error (e.g., damaged or wrong item), we will cover the return shipping costs.

6. Refund Process

• Once we receive your returned item and confirm it meets the return conditions, your refund will be processed.

• Refunds will be issued to the original payment method and may take up to 7 business days to reflect in your account, depending on your payment provider.

7. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

8. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and packaging.

• We will either offer you a full refund, send you a replacement product, or assist in any other way necessary.

9. Contact Information

If you have any questions or concerns regarding our Return Policy or need assistance with a return, please contact us at:

• Email: [email protected]

• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (UTC+8)

Thank you for shopping with TRAVELLO! We want to make your experience with us as smooth as possible and ensure you're completely satisfied with your purchase.